Creating community in insurance: The critical role of ERGs

30th March 2026

At Davies, we believe building an inclusive culture is fundamental to who we are – it strengthens the way we support our clients, innovate in the insurance sector, and attract and retain great people. In an industry built on trust, judgement, and forming long-term relationships, diverse perspectives help us make better decisions, understand more customers, and build solutions and services that fit people’s lives.

Run by colleagues, for colleagues – and supported by the business and its leaders, and through our Responsible Business strategy, our Employee Resource Groups (ERGs) give our people a platform to share their own experiences as part of certain, underrepresented communities, and to shape improvements and spark momentum across our business.

So, if you’re looking to turn belief into action, shape company culture, give colleagues a platform to influence change, share experiences, and drive meaningful initiatives across businesses, why not consider breathing some new life into your ERGs?

What ERGs are (and how we know they work!)

ERGs are far more than social networks. They’re catalysts for allyship, learning and change.

Our ERGs are run by their members with support from the business, with an aim to foster a culture of inclusion by supporting our population through three focus areas:

  • Awareness (via the provision of education and communication)
  • Celebration (through engagement and events)
  • Change (to support the needs of our diverse workforce)

When setting up, or refreshing an ERG, you’ll want to ensure it:

  • Creates community and psychological safety so your people feel heard and supported
  • Produces insights to influence positive change e.g., how you hire, develop, and retain talent
  • Drives practical initiatives from awareness campaigns and mentoring to directly shaping new policies
  • Connects your purpose to impact, strengthening how you serve clients and the wider markets you’re part of

The effectiveness of your ERGs will be directly impacted by how much time and effort you encourage to be invested in them. When set up with intention and led with appropriate support, they drive through change efficiently and effectively. For example, our Together with Pride ERG that is aimed at supporting members of the LGBT+ community, continues to help shape our Trans Equality Policy, including reviewing this annually with us. This ensures equality of opportunity for transgender and non-binary employees to thrive and provide practical support through any transitioning process they wish to undertake.

Why this matters for your clients and industry 

Insurance touches every part of life and the economy. When our teams include a wider range of perspectives and experiences, we gain improved: 

  • Understanding of risk and need from more angles – improving how we advise and support customers
  • Complex problem solving with creativity and empathy at the forefront
  • Attraction and development opportunities for our people – which means quality and continuous clients over time

A look inside our ERGs

There are so many great communities that need support in increasing their visibility but knowing where to start can be difficult. Looking for inspiration? Take a look at our current ERG portfolio.

Activities are open to all colleagues, whether they’re an official member of the ERG or not – allyship is the point, so think about ways to make participation as easy and accessible as possible for your whole workforce.

While raising awareness with ERGs is a good start, good intentions don’t change outcomes. So, properly investing in how your ERGs operate will ensure they’re able to spearhead meaningful change. For example, all our ERGs have access to resources including an annual budget to plan activity with year-round programming, as well as a digital hub on our learning platform, Thrive, where colleagues can access resources, share experiences, and keep up with events. You also need to ensure groups have visible leadership and grassroots energy. Our groups are colleague-led with chairs and co-chairs from a mix of divisions to further feed into the needs of our clientele. The leaders, members, and allies partner across the business to amplify ideas and drive change.

Explore opportunities at Davies

Whether you’re looking for a new workplace where inclusion is truly lived, searching for a like-minded, people-first business to partner with, or simply have a question about our ERGs, we’d love to hear from you! Get in touch today or visit our Careers pages to see current opportunities.

To find out more about Davies’ Responsible Business strategy and our recent community impact projects, please download our 2025 Responsible Business report.

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